Our commitments
Opening statement:
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We are committed to creating meaningful, lasting change in the communities we serve. Every programme we deliver, every partnership we build and every donation we receive is guided by transparency, compassion, and accountability. We ensure that our resources are used responsibly and that our work always reflects respect, dignity and hope for those we support.
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To view our policies: click here
To view our 3 year strategy: click here
​Anti Bullying and Harassment:
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To provide a supportive environment to seek early resolution to bullying and / or harassment concerns a formal mechanism to address unresolved or significant and / or persistent bullying and / or harassment. Click here
Code of conduct:​
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Our code of conduct has been drawn up in order to support all those working with service users; colleagues; partners and other stakeholders of our charity, this includes employees and volunteers, to inform and protect them when working in isolation and vulnerable situations. This Code of Conduct is additional to and should be read alongside existing WFCH Policies and guidelines.
Click here For Our Full Policy
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Employees and volunteers are expected to demonstrate a consistent commitment to diversity to all service users
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By being honest with, and showing respect.
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By respecting confidentiality and by being clear and open when confidentiality cannot be maintained.
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By offering challenging and exciting experiences undertaken responsibly in a safe environment.
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By recognising unacceptable behaviour and taking action, which enables change to take place
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Equality, Diversity and Inclusion:​
​At Waltham Forest Community Hub, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions that people from all backgrounds, experiences, and perspectives bring to our organisation and our community.
We believe that everyone has the right to be treated with fairness, dignity, and respect - free from discrimination, harassment, or victimisation. We actively oppose all forms of unlawful or unfair discrimination, whether based on age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, ethnic origin, nationality, religion or belief, or sexual orientation.
Our aim is to ensure that our services, employment practices, and volunteer opportunities are accessible, inclusive, and equitable for all. We are committed to creating an environment where everyone feels valued and supported to reach their full potential.
By embracing equality and celebrating diversity, Waltham Forest Community Hub strives to strengthen community cohesion and ensure that our organisation truly reflects and serves the vibrant community we are part of.
Click Here For Our Full Policy
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Confidentiality means keeping personal, sensitive, and private information secure and sharing it only with those who need to know it for legitimate and professional reasons. At Waltham Forest Community Hub, we respect the privacy of all service users – adults, children, young people, families, staff, and volunteers. Information shared with us is treated with care and used appropriately.
However, confidentiality is never absolute when it comes to safeguarding children and vulnerable adults. Protecting a child’s/vulnerable adult’s welfare always takes priority over keeping information confidential.
Confidentiality must be broken and information must be shared with the appropriate authorities if:
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A child/vulnerable adult is at risk of harm, abuse, or neglect;
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Vulnerable adult has disclosed abuse or shown signs of being abused;
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There is reason to believe a crime has been committed against a child/vulnerable; or
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Sharing information is necessary to prevent serious harm to a child/vulnerable adult or another person.
In such cases, staff and volunteers must not promise secrecy to a child/ vulnerable adult or family member. Instead, they should explain that the information will need to be shared with professionals who can help keep the child safe.
Click here For Our Full Policy
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Waltham Forest Community Hub (the Organisation) attaches the greatest importance to health and safety matters and undertakes to provide a safe and healthy working environment, in compliance with the Health and Safety at Work etc, Act 1974 and all other relevant regulations. To meet its responsibilities, attention will be paid to the provision and maintenance of:
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Safe premises and systems of work and a healthy working environment
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Information and instruction in safety matters
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Safe procedures to follow in the event of an emergency
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This policy will be kept up to date as legislation changes and as the organisation grows, and will be reviewed annually by the Management Committee.
Click here For Our Full Policy
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We are committed to protecting your personal information and privacy.
We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you. We reserve the right to amend this Data Privacy Policy from time to time without prior notice.
We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.
Your Privacy - Personal information will be treated in line with the Data Protection Act of 1998 as amended from time to time under UK law.  Information provided by our service users may be shared for the purposes of audit, research or put together with other surveys, but when we do this, your confidentiality is always maintained. Personal data will not be made public in any way which identifies individuals.
Your personal data, which may be held on paper; digitally or other media, is subject to certain legal safeguards specified in the Data Protection Act and equivalent EU regulations.
Our privacy policy and any other documents referred to in it, sets out the basis on which we will process any personal data we collect from you or that is provided to us by yourself or other sources. This policy sets out rules on data protection and the legal conditions that must be satisfied when we obtain, handle, process, transfer and store personal data.
What information is being collected? We collect personal information when you use our services such as your name, postal address, phone number, email.
How Do We Collect Personal Information? We collect personal information about you when you book our venue, register to use our services, donate to us, register for an event/class, engage with our social media, sign up to our email newsletter, or otherwise give us personal information.
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If you have any questions about how we use your information, please contact our Data Protection Lead at: Sandra@wfchub.org
Click Here For Our Full Policy
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Waltham Forest Community Hub believes that it is always unacceptable for a child or vulnerable person to experience abuse or harm of any kind and recognises its responsibility to safeguard and promote the welfare of all children, young people and vulnerable adults by a commitment to a practice that protects them. promote the welfare of all children, young people and vulnerable adults by a commitment to a practice that protects them.
Waltham Forest Community Hub is committed to safeguarding children, young people and vulnerable adults and protecting them from abuse when they are engaged in services organised and provided by, or on behalf of, the organisation.
Safeguarding Policy: Click Here​​​​​
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At Waltham Forest Community Hub, we are committed to creating and maintaining a safe, welcoming, and inclusive environment for everyone who engages with our services - especially children, young people, and vulnerable adults.
We recognise that safer recruitment is a vital part of our safeguarding practice. Our recruitment procedures are designed to deter, identify, and prevent individuals who may pose a risk from working or volunteering with us. This includes carrying out rigorous background checks, verifying identity and references, and ensuring all staff and volunteers understand and share our safeguarding values.
Every person involved in recruitment and selection at Waltham Forest Community Hub is trained to uphold our safer recruitment principles, ensuring that safeguarding and promoting the welfare of those we serve remains at the heart of all we do.
Our safer recruitment approach, we aim to build a team that reflects our community’s diversity and is fully committed to protecting and empowering the people of Waltham Forest. Safer Recruitment Policy: Click Here
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Waltham Forest Community Hub (the “Hub”) is committed to the highest standards of openness, integrity and accountability. We expect all employees, volunteers, trustees, contractors, and partners to maintain these standards in every aspect of their work. This policy provides a mechanism for individuals to raise genuine concerns about suspected wrongdoing, illegal acts, or malpractice within the Hub without fear of reprisal. It also aligns with the London Borough of Waltham Forest’s Whistleblowing Policy and the Public Interest Disclosure Act 1998 (PIDA). Click Here For our Full Policy
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Customer care policy and complaints procedure:​
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It is our aim to deliver a consistently high standard of customer care for all users of Waltham Forest Community Hub (the Organisation). We are committed to ensuring that service users experience a high-quality service - listening and responding to comments and suggestions for improvements. All staff and volunteers at the Organisation are required to abide by this statement. To support them in this we shall:
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Train all front-line staff in customer care and health and safety practices and evacuation
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Monitor staff and volunteer performance and review it annually.
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Do you want to complain about the work of the Organisation?
Here’s how....
The Organisation is committed to providing a quality service. Complaints are important to help us improve our services. Comments or suggestions on our services are also very welcome either in writing, or emailing, or by telephoning or speaking to a member of staff. Complaints are handled by Head of Operations and People.
Waltham Forest Community Hub
18a Orford Road
Walthamstow
London
E17 9LN
Tel: 020 8223 0707
Email: info@wfchub.org
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