Waltham Forest Community Hub aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please refer to our Equal Opportunities Policy and Statement.


VOLUNTEER TITLE:  Telephone Befriender


MAJOR OBJECTIVE OF TASK/PROJECT: To to improve the lives of those within our community, through interaction, engagement and empowerment by offering regular telephone calls to isolated senior citizens in Waltham Forest.

VOLUNTEER RESPONSIBILITIES: To make weekly calls to senior citizens to chat about everyday life.


Telephone befrienders usually call the same individuals each week, sometimes at the same time, to provide a listening ear and to monitor general well-being. 


Where applicable offer information, informal companionship and advice.


Link people to local groups and services that may help them.


Potentially help to spot, protect and support older people who are suffering from abuse or neglect.


Report any concerns to WFCHub Befriending Team.


Adhere to Waltham Forest Community Hub confidentiality policy  


Working from WFCHub office to make the calls.


To undertake required record keeping procedures including updating excel spreadsheet to monitor calls made.


TRAINING: To participate in support/information meetings and one to one supervision meetings


Attend relevant training courses/workshops including safeguarding.


TIME COMMITMENT:  Weekly for 3 months


HOURS/DAYS:    To volunteer for around 3 hours a week.


DAYS: Any weekday


LOCATION:  WF Community Hub, 18a Orford Road, Walthamstow E17 9LN 


SUPERVISION: Direct supervision will be given by the Volunteer Co-ordinator or designated supervisor 


BENEFITS: Develop a new skill. Be part of the WFCHub team. Access to free training. Offer something back to the community.  

If you are interested in this volunteer opportunity, please contact


We are currently recruiting for an experienced person to manage our befriending services.

More information at the following links: